Extremely Effective CRM Solution Using Salesforce

Authors: Suresh Bansal, Dr Padma Rao

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Abstract: Salesforce is very hot cloud computing technology in IT industry, which is available on cloud, no need install any software as well as no hardware required. Salesforce.com (SFDC) is a number one on demand CRM, which runs on force.com platform, as well as CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and also prospects penetrating to Sales, Marketing and Support. In this paper, we are discussing about Introduction to Cloud Computing, Service models in Cloud Computing, Types of Cloud Computing, Architecture of Cloud Computing and Introduction to MVC as well as SFDC MVC. Further discussing about Introduction to Salesforce, SOQL and Its Comparison Operators and at last covering Force.com IDE and CRM. The aim of this paper is to show mainly importance of Salesforce.com which is a software giant that manages to give the buyer an easy to use as well as extremely effective CRM solution

Keywords: Cloud Computing, CRM, MVC, SFDC, SOQL

Paper Id: 106

Published On: 2018-03-01

Published In: Volume 6, Issue 2, March-April 2018

Cite This: Extremely Effective CRM Solution Using Salesforce - Suresh Bansal, Dr Padma Rao - IJIRMPS Volume 6, Issue 2, March-April 2018.

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