The Influence of Information Communication Technology System on Performance of Weights and Measures Agency in Tanzania

Authors: Zidadu Rashid Mbawala, Julius Raphael Athuman Mhina

Country: Tanzania

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Abstract: Metrology is fundamental to the economic and social development of any country in the world. This study examined the influence of Information Communication Technology (ICT) system on performance of weights and measures agency in Tanzania. The study adopted a case study research design where by primary and secondary data were used. The population applied of 200 Weights and Measures officials. The sample size of the study was 60 respondents WMA officials. Dar es Salaam was purposively sampled to be used as research location of this study. Random sampling procedure was used to select WMA officials in this study. Results revealed that, the ICT play great role in enhancing organization performance, also, using ICT system enables employees to accomplish tasks more quickly, improves organizational communication, increase speeds decision making in an organization and employees can accomplish the targeted activities as per budget. The study recommends that organizations should embrace ICT services so as to enhance their performance as well as improve service delivery to customers. Furthermore, the study recommends that supporting initiatives by the government and other stakeholders in enhancing mass awareness programs ICT system usage.

Keywords: ICT, Measurement, Weights, Tanzania

Paper Id: 1060

Published On: 2021-07-12

Published In: Volume 9, Issue 4, July-August 2021

Cite This: The Influence of Information Communication Technology System on Performance of Weights and Measures Agency in Tanzania - Zidadu Rashid Mbawala, Julius Raphael Athuman Mhina - IJIRMPS Volume 9, Issue 4, July-August 2021.

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