The Relationship between Total Quality Management Practices and Organizational Performance: A Case Study of TANESCO – Dar es Salaam

Authors: Dennis Hyera, Benson James Lyimo

Country: Tanzania

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Abstract: This study aimed to investigate the relationship between Total Quality Management (TQM) practices and organizational performance in the context of TANESCO in Dar es Salaam. The study focused on three key TQM practices: Communication, Top Management Commitment, and Employee Empowerment. A descriptive research design was adopted, and data were collected from 60 respondents using questionnaires. Statistical analysis, including correlation analysis and regression analysis, was performed using the Statistical Package for the Social Sciences (SPSS) version 25. The findings revealed significant positive correlations between the independent variables (Communication, Top Management Commitment, and Employee Empowerment) and Organization Performance. The coefficient of determination (r²) indicated that the independent variables explained 76.2% of the variation in Organization Performance. However, approximately 23.8% of the variation was attributed to other factors not considered in the study. Based on the findings, recommendations were provided, including strengthening communication practices, fostering top management commitment, empowering employees, and continually monitoring and evaluating TQM practices. Further research is recommended to deepen the understanding of the relationship between TQM practices and organizational performance. This could involve conducting longitudinal studies to assess the long-term effects of TQM implementation, exploring the impact of other variables not considered in this study, and investigating the experiences of organizations in different industries and contexts.

Keywords: Total Quality Management, Communication, Top Management Commitment, Employee Empowerment, Organizational Performance

Paper Id: 230262

Published On: 2023-07-24

Published In: Volume 11, Issue 4, July-August 2023

Cite This: The Relationship between Total Quality Management Practices and Organizational Performance: A Case Study of TANESCO – Dar es Salaam - Dennis Hyera, Benson James Lyimo - IJIRMPS Volume 11, Issue 4, July-August 2023.

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