The impact of Key Performance Indicators on Enhancing Patient Satisfaction and the Quality of Occupational Therapy Services

Authors: Shahad S. Alsubaie, Dona A. Alturaif, Areej M. Alhawas, Raghad D. Alshehri, Sama A. Alshalawi

DOI: https://doi.org/10.5281/zenodo.12783683

Short DOI: https://doi.org/gt4stx

Country: Saudi Arabia

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Abstract: This research investigates the impact of Key Performance Indicators (KPIs) on patient satisfaction and the quality of occupational therapy services at the National Guard Hospital in Riyadh. A mixed-methods approach was employed, comprising quantitative analysis of KPIs and patient satisfaction surveys, alongside qualitative insights from therapist interviews and patient focus groups. Findings reveal a strong correlation between specific KPIs – such as treatment effectiveness and patient feedback – and patient satisfaction scores, highlighting the vital role of KPIs in enhancing service delivery. The study underscores the importance of strategic KPI implementation, ongoing training, and patient-centered care in optimizing occupational therapy services.

Keywords: Key Performance Indicators, Occupational Therapy, Patient Satisfaction, Quality Improvement, Healthcare Services.

Paper Id: 230740

Published On: 2023-04-05

Published In: Volume 11, Issue 2, March-April 2023

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