Transforming Pharmacy Technician Duties: The Role of Automation and Technology Advancements

Authors: Abdulaziz H. Alkhathami, Ibrahim M. Hagawi, 3Mohammed N. Alshammari, Sami H. Alenazi

DOI: https://doi.org/10.5281/zenodo.13291422

Short DOI: https://doi.org/gt6qz8

Country: Saudi Arabia

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Abstract: Title: Impact of Automation on Pharmacy Technician Responsibilities: A Comprehensive Analysis

Objective: This study examines the impact of automation and technology advancements on the roles and tasks of pharmacy technicians, focusing on changes in responsibilities, job satisfaction, and work efficiency.

Methods: A mixed-methods approach was employed, combining quantitative surveys (n=250) and qualitative interviews (n=20) with pharmacy technicians from various practice settings. Survey data were analyzed using descriptive and inferential statistics, while interview transcripts were subjected to thematic analysis.

Results: Automation significantly reduced manual tasks (e.g., medication dispensing, inventory management) and increased technical support responsibilities and patient interaction. Job satisfaction and perceived efficiency improved notably post-automation (p < 0.01). Key qualitative themes included a shift to technical roles, enhanced patient interaction, increased job satisfaction, and challenges in adaptation.

Conclusion: Automation has positively transformed the roles and tasks of pharmacy technicians, enhancing job satisfaction and professional development while enabling a greater focus on patient care. Despite initial challenges, the long-term benefits of automation underscore its importance in modern pharmacy practice.

Keywords: Automation, Pharmacy Technicians, Job Satisfaction, Technological Advancements, Patient Interaction, Professional Development

Paper Id: 230966

Published On: 2014-07-03

Published In: Volume 2, Issue 4, July-August 2014

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