Quantitative Analysis of Pharmacy Technicians' Contributions to Medication Therapy Management Programs: Assessing Impact and Effectiveness

Authors: Abdulaziz H. Alkhathami, Mohammed N. Alshammari, Sami H. Alenazi, Ibrahim M. Hagawi

DOI: https://doi.org/10.5281/zenodo.13291427

Short DOI: https://doi.org/gt6qz9

Country: Saudi Arabia

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Abstract: Background: Pharmacy technicians play a critical role in Medication Therapy Management (MTM) programs, but their contributions have not been extensively quantified. This study examines the impact of pharmacy technicians on MTM outcomes and their job satisfaction.

Methods: A cross-sectional survey was conducted with 30 pharmacy technicians involved in MTM. The survey assessed their roles, responsibilities, perceived impact on MTM outcomes, and job satisfaction. Data were analyzed using descriptive and inferential statistics.

Results: Pharmacy technicians frequently performed tasks such as medication reconciliation, patient education, and adherence monitoring. They reported a high perceived impact on medication adherence, patient satisfaction, and overall MTM effectiveness, with mean ratings of 4.1, 4.3, and 4.2, respectively. Job satisfaction related to MTM responsibilities was also high, with mean ratings of 4.2 for role satisfaction and 4.0 for training satisfaction. Experience significantly influenced perceived impact, with those having 4-6 years of experience rating their impact higher.

Conclusion: Pharmacy technicians are integral to the success of MTM programs, contributing significantly to medication management and patient care. Their involvement is associated with high job satisfaction and improved MTM outcomes. Enhancing training and expanding their roles could further optimize their contributions to medication therapy management.

Keywords: Pharmacy technicians, Medication Therapy Management, MTM outcomes, job satisfaction, medication adherence, patient education, medication reconciliation.

Paper Id: 230967

Published On: 2013-11-05

Published In: Volume 1, Issue 2, November-December 2013

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