"The Role of Pharmacy Technicians in Patient Education and Counseling: Evaluating Their Impact on Healthcare Outcomes"

Authors: Abdulaziz H. Alkhathami, Ibrahim M. Hagawi, Mohammed N. Alshammari, Sami H. Alenazi

DOI: https://doi.org/10.5281/zenodo.13291435

Short DOI: https://doi.org/gt6q2j

Country: Saudi Arabia

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Abstract: Objective: This study explores the involvement of pharmacy technicians in patient education and counseling, examining their roles, perceived impact on healthcare outcomes, and associated challenges.

Methods: A cross-sectional survey was conducted with 30 pharmacy technicians from various healthcare settings. Data were collected on their roles in patient education, perceived impact on medication adherence and patient satisfaction, and challenges faced. The survey included both quantitative and qualitative questions.

Results: Pharmacy technicians were found to be actively involved in medication reconciliation (90.0%), patient medication counseling (83.3%), and providing drug information (66.7%). Participants perceived their impact positively on medication adherence (mean rating 4.1), patient satisfaction (4.3), and overall medication therapy management (4.2). Key challenges included limited training (40.0%), lack of standardized guidelines (33.3%), and time constraints (26.7%).

Conclusions: Pharmacy technicians significantly contribute to patient education and counseling, with positive effects on healthcare outcomes. Addressing challenges such as training gaps and lack of guidelines is essential for optimizing their role. Future research should focus on developing training programs and evaluating their long-term impact on patient care.

Keywords: Pharmacy technicians, patient education, counseling, medication adherence, healthcare outcomes, training challenges.

Paper Id: 230968

Published On: 2015-08-06

Published In: Volume 3, Issue 4, July-August 2015

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