Evaluating the Effectiveness of Telepharmacy Services, Remote Counseling, and Virtual Medication Review in Improving Patient Outcomes

Authors: Abdullah M. Alhelwan, Shatha M. Alhalwan, Alanoud N. Alsubaie, Hamza F. Alsamanhodi

DOI: https://doi.org/10.5281/zenodo.13326365

Short DOI: https://doi.org/gt652b

Country: Saudi Arabia

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Abstract: Background: The rise of digital health interventions has prompted an exploration of their effectiveness in improving medication management. This study evaluates the impact of telepharmacy services, remote counseling, and virtual medication reviews on medication adherence and clinical outcomes.

Methods: A mixed-methods approach was employed, including a quantitative analysis of 300 patients (100 per service type) and qualitative interviews with 30 participants (10 patients and 10 healthcare professionals per service type). Quantitative data encompassed adherence rates, clinical outcomes, and patient satisfaction, while qualitative data were gathered through semi-structured interviews.

Results: Telepharmacy showed the highest adherence rate (85.4%) and patient satisfaction score (4.5), and it led to the most significant improvements in blood pressure and blood glucose levels. Remote counseling and virtual medication reviews also demonstrated benefits but with slightly lower effectiveness. Qualitative analysis revealed high satisfaction with telepharmacy and virtual medication reviews, though technical issues and engagement difficulties were noted as challenges. Participants suggested enhancing technical support and increasing personalization of services.

Conclusion: Telepharmacy, remote counseling, and virtual medication reviews effectively improve medication adherence and clinical outcomes. Telepharmacy, in particular, offers notable advantages in terms of adherence and patient satisfaction. Addressing technical challenges and personalizing care are critical for optimizing these digital health interventions.

Keywords: Telepharmacy, Remote Counseling, Virtual Medication Review, Medication Adherence, Clinical Outcomes, Patient Satisfaction, Digital Health Interventions.

Paper Id: 231020

Published On: 2023-04-03

Published In: Volume 11, Issue 2, March-April 2023

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