Exploring the Impact of Pharmacy Workflow Design on Pharmacist Efficiency and Patient Safety: A Qualitative Study

Authors: Saad M. Aldhafyan, Mazen S. Alotaibi, Abdullah A. Alahmari, Waseem N. Alshahrani

DOI: https://doi.org/10.5281/zenodo.13348055

Short DOI: https://doi.org/gt7ftk

Country: Saudi Arabia

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Abstract: Background: Pharmacy workflow design significantly impacts pharmacist efficiency and patient safety. This qualitative study explores how pharmacists perceive the influence of workflow design on these factors.

Objective: To investigate the effects of pharmacy workflow design on pharmacist efficiency and patient safety through pharmacists' experiences and perspectives.

Methods: A qualitative study was conducted with semi-structured interviews of 20 pharmacists from various settings. Data were analyzed thematically to identify key themes related to workflow efficiency, patient safety, and job satisfaction.

Results: Participants highlighted that streamlined processes and automation enhanced efficiency and reduced medication errors. However, challenges such as manual tasks and communication gaps were noted, impacting both efficiency and safety. Recommendations included adopting new technologies, optimizing communication systems, and improving staff training.

Conclusion: Effective pharmacy workflow design positively influences pharmacist efficiency and patient safety. Addressing identified challenges through targeted improvements can further enhance these outcomes.

Keywords: Pharmacy workflow, pharmacist efficiency, patient safety, automation, qualitative study, medication errors

Paper Id: 231046

Published On: 2018-06-05

Published In: Volume 6, Issue 3, May-June 2018

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