Exploring the Role of Pharmacy Technicians in Telepharmacy: Enhancing Healthcare Access in urban Areas

Authors: Yousef A. Alzeer, Abdulrahman A. Bin Mousa, Ibrahim M. Hagawi, Abdulaziz H. Alkhathami, Mohammed N. Alshammari

DOI: https://doi.org/10.5281/zenodo.13694975

Short DOI: https://doi.org/gt97ts

Country: Saudi Arabia

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Abstract: This qualitative study explores the evolving role of pharmacy technicians in telepharmacy services within an urban hospital setting, focusing on their contributions to improving healthcare access in underserved urban areas. Through semi-structured interviews with 15 pharmacy technicians, the study identifies expanded roles and responsibilities, including increased technical tasks and patient interactions. While telepharmacy has enhanced access to care and patient satisfaction, challenges such as technical difficulties and insufficient training were highlighted. The findings suggest the need for targeted training programs and infrastructure improvements to optimize the role of pharmacy technicians in telepharmacy.

Keywords: Telepharmacy, pharmacy technicians, urban healthcare, patient access, healthcare technology, underserved areas, qualitative research

Paper Id: 231137

Published On: 2020-08-04

Published In: Volume 8, Issue 4, July-August 2020

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