Data Protection and Monitoring in Salesforce Using Shield

Authors: Kiran Konakalla

DOI: https://doi.org/10.5281/zenodo.13995996

Short DOI: https://doi.org/g8n6p7

Country: USA

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Abstract: The insurance industry in the European, Middle East, and Africa (EMEA) region faces unique challenges due to stringent data privacy laws such as the General Data Protection Regulation (GDPR). Salesforce Shield offers a robust solution to these challenges by providing encryption, audit trails, and monitoring capabilities. This paper explores how Salesforce Shield can be used to protect sensitive data, particularly Social Security Numbers (SSNs), and monitor user activities in Salesforce. It will also highlight how my experience with Salesforce Shield has been instrumental in managing sensitive financial data, such as custom commission objects and contract values, ensuring compliance with data privacy regulations and monitoring unauthorized data manipulations.

Keywords: Salesforce Shield, Insurance Industry, EMEA, Data Encryption, GDPR, SSN Masking, User Activity Monitoring, Compliance, Audit, API Monitoring

Paper Id: 231330

Published On: 2021-06-02

Published In: Volume 9, Issue 3, May-June 2021

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