Exploring the Challenges of Interprofessional Collaboration between Pharmacists and Social Service Administrators in Managing Complex Patients: A Qualitative Study in a Tertiary Hospital

Authors: Shaheinaz A. Alkahtani, Fahad M. Aljuraid

DOI: https://doi.org/10.5281/zenodo.13944962

Short DOI: https://doi.org/g8kptg

Country: Saudi Arabia

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Abstract: Background: Effective coordination of care between pharmacists and social service administrators is essential in managing complex patients in tertiary hospitals. However, communication barriers, role ambiguity, and systemic challenges often hinder this collaboration.

Objective: This study aimed to explore the challenges faced by pharmacists and social service administrators in coordinating care for complex patients and identify strategies to improve interprofessional collaboration.

Methods: A qualitative phenomenological study was conducted at a tertiary hospital involving semi-structured interviews with 15 participants (8 pharmacists and 7 social service administrators). Thematic analysis was used to analyze the data.

Results: Three major themes emerged: (1) communication barriers, including inconsistent channels and information overload; (2) role ambiguity, characterized by overlapping responsibilities and unclear leadership; and (3) systemic challenges, such as organizational silos and time constraints. Participants identified regular multidisciplinary meetings and the development of standardized communication protocols as strategies for overcoming these challenges.

Conclusion: Addressing communication barriers, clarifying roles, and restructuring organizational systems can enhance collaboration between pharmacists and social service administrators, ultimately improving patient care outcomes for complex patients in tertiary hospitals.

Keywords: Interprofessional collaboration, pharmacists, social service administrators, complex patients, tertiary hospital, communication barriers, role ambiguity

Paper Id: 231364

Published On: 2013-09-03

Published In: Volume 1, Issue 1, September-October 2013

Cite This: Exploring the Challenges of Interprofessional Collaboration between Pharmacists and Social Service Administrators in Managing Complex Patients: A Qualitative Study in a Tertiary Hospital - Shaheinaz A. Alkahtani, Fahad M. Aljuraid - IJIRMPS Volume 1, Issue 1, September-October 2013. DOI 10.5281/zenodo.13944962

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