Cross-Functional Team Collaboration for Custom Salesforce CRM Implementation

Authors: Satwik Mamidi

DOI: https://doi.org/10.5281/zenodo.14122454

Short DOI: https://doi.org/g8qtsz

Country: USA

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Abstract: Implementation of a customer relationship management (CRM) system helps in taking proper actions to improve customer satisfaction and increase the overall efficiency of business operations by prioritizing solicited feedback of potential customers and employees of different departments. Additionally, CRM systems facilitate keeping indispensable information of the customers and revolutionize customer service by implementing effective strategies and interacting with the customers.

Keywords: CRM, Salesforce, Cross-Functional Team, Team Collaboration, Customer Satisfaction.

Paper Id: 231529

Published On: 2021-03-03

Published In: Volume 9, Issue 2, March-April 2021

Cite This: Cross-Functional Team Collaboration for Custom Salesforce CRM Implementation - Satwik Mamidi - IJIRMPS Volume 9, Issue 2, March-April 2021. DOI 10.5281/zenodo.14122454

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