Training and Documentation for Internal Salesforce User Adoption.

Authors: Satwik Mamidi

DOI: https://doi.org/10.5281/zenodo.14183816

Short DOI: https://doi.org/g8rc44

Country: USA

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Abstract: Salesforce is a pioneering provider of cloud-based customer relationship management (CRM) services with the use of a comprehensive technology platform. Salesforce utilizes a wide array of tools for sales, customer service, e-commerce, community engagement, and analytics for flexible, scalable, and integrated capabilities for businesses irrespective of size. The benefits of Salesforce technology include a user-friendly interface which enables easy adoption and usage. The key features of training and documentation for the successful implementation of internal Salesforce user adoption, include comprehensive on-board training, role-specific training, localized content and customization, interactive tools, and performance monitoring.
This article explores best practices and strategies to enhance internal Salesforce user adoption through the use of targeted training and comprehensive documentation.

Keywords: Salesforce, Training, Documentation, Scalability

Paper Id: 231575

Published On: 2021-04-06

Published In: Volume 9, Issue 2, March-April 2021

Cite This: Training and Documentation for Internal Salesforce User Adoption. - Satwik Mamidi - IJIRMPS Volume 9, Issue 2, March-April 2021. DOI 10.5281/zenodo.14183816

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