Automating Subscription Billing with scalable CPQ solution

Authors: Gopi Krishna Kalpinagarajarao, Dr. Ranjith Gopalan, Saloni Swetambra

DOI: https://doi.org/10.5281/zenodo.14183838

Short DOI: https://doi.org/g8rc5f

Country: USA

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Abstract: The recurring revenue model enables scalability for subscription businesses, but it presents unique challenges, especially in retention. A seamless billing experience is crucial, as issues like delayed payments, invoicing errors, and complex subscription management can drive customers away. Manual billing is inefficient for recurring models due to difficulties with proration, mid-cycle changes, and compliance. A CPQ (Configure, Price, Quote) system simplifies subscription management by automating billing, renewals, revenue recognition, and offering customizable pricing options. These systems also help capture upsell and renewal opportunities, reducing revenue leakage and involuntary churn from failed payments. Oracle’s subscription management solutions address these challenges through automation, accurate pricing, and seamless integrations across billing, finance, and CRM systems. This unified approach enhances cash flow, provides valuable insights into customer behavior, and supports complex billing models. By implementing a robust CPQ solution, businesses canachieve scalable growth, minimize churn, and improve customer satisfaction.

Keywords: e-commerce, revenue growth, predictive analytics, personalized recommendations, machine learning, customer retention, operational efficiency, technology acceptance model, diffusion of innovation theory, regression analysis.

Paper Id: 231578

Published On: 2023-04-05

Published In: Volume 11, Issue 2, March-April 2023

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