Seamless Integration between SAP and Salesforce: Middleware, APIs, and Data Synchronization

Authors: Pavan Kumar Devarashetty

DOI: https://doi.org/10.5281/zenodo.14183842

Short DOI: https://doi.org/g8rc5j

Country: USA

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Abstract: The integration of enterprise software systems has become essential for businesses striving for unified processes, streamlined workflows, and effective decision-making. This research focuses on achieving seamless integration between SAP, a leading enterprise resource planning (ERP) software, and Salesforce, the world's leading customer relationship management (CRM) platform. The study aims to address the challenges faced by organizations in integrating these platforms due to differences in data structures, technologies, and processes. By leveraging middleware, APIs, and efficient data synchronization techniques, this research proposes a comprehensive framework for integration. A mixed-methods approach, including qualitative interviews, quantitative analysis, and technical experiments, will be used to assess middleware tools, API configurations, and data synchronization methods. The expected outcomes include best practices for achieving secure and real-time data synchronization, practical recommendations for implementation, and a holistic integration framework applicable to other ERP-CRM systems. This research will significantly contribute to improving operational efficiency, enhancing customer relationship management, and enabling effective business decision-making through seamless integration.

Keywords: SAP, Salesforce, Enterprise Resource Planning, Customer Relationship Management, Middleware, APIs, Data Synchronization, Integration Framework, Real-time Data Exchange, Operational Efficiency.

Paper Id: 231579

Published On: 2023-04-05

Published In: Volume 11, Issue 2, March-April 2023

Cite This: Seamless Integration between SAP and Salesforce: Middleware, APIs, and Data Synchronization - Pavan Kumar Devarashetty - IJIRMPS Volume 11, Issue 2, March-April 2023. DOI 10.5281/zenodo.14183842

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