The Impact of Automation on Pharmacy Technician Workflows

Authors: Abdulrahman A. Bin Mousa, Abdulaziz H. Alkhathami, Mohammed N. Alshammari, Yousef A. Alzeer

DOI: https://doi.org/10.5281/zenodo.14275137

Short DOI: https://doi.org/g8tnjd

Country: Saudi Arabia

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Abstract: The implementation of automation in healthcare has significantly transformed the workflows of pharmacy technicians in tertiary hospital settings. This study explores the impact of automated dispensing systems on pharmacy technician workflows, focusing on efficiency, accuracy, job satisfaction, and patient care. A mixed-methods approach was used, combining quantitative data on performance metrics before and after automation with qualitative interviews from pharmacy technicians. Quantitative findings showed substantial improvements in dispensing time, medication error rates, and inventory management. Qualitative analysis revealed enhanced job satisfaction, reduced physical burden, and increased opportunities for patient-centered activities, though some technicians reported increased stress due to new responsibilities. Overall, automation positively influenced pharmacy operations but presented challenges related to adaptation and training. The successful integration of automation requires comprehensive training and ongoing support to maximize the benefits and improve patient care.

Keywords: Pharmacy technicians, Automation, Hospital pharmacy, Workflow efficiency, Job satisfaction, Medication safety

Paper Id: 231775

Published On: 2024-09-03

Published In: Volume 12, Issue 5, September-October 2024

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