Streamlining Hospitality Operations with Intelligent Automation

Authors: Mahaboobsubani Shaik

DOI: https://doi.org/10.5281/zenodo.14352295

Short DOI: https://doi.org/g8t7nr

Country: India

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Abstract: The increasing pressure on the hospitality sector to boost operational efficiency with maintaining appropriate service standards. This article discusses the scope of integrating Blue Prism RPA and AI tools into the streamlining of key operations in the hospitality industry. Business automated routine tasks include managing bookings, guest check-in/check-out processes, and customer queries, which will help companies, reduce queues and operational costs drastically. It also presents empirical data on the actual benefits of automation, like reduced human error and faster service delivery. Besides, it looks at the integration challenges of such intelligent automation systems with the already existing infrastructure, like legacy systems and employee training. Additionally, the research underlines the importance of change management strategies to make such adoption successful. In the end, it reveals how the application of Blue Prism RPA and AI tools leads to efficiency, increased customer satisfaction within hospitality, and how such businesses scale better

Keywords: Robotic Process Automation, RPA, Blue Prism, Artificial Intelligence, Hospitality Industry, Integration of Automation, Efficiency of Operations, Cost Savings, Reduced Waiting Time, Customer Service, Change Management, Legacy Systems, Empirical Data, Business Scalability

Paper Id: 231795

Published On: 2020-01-10

Published In: Volume 8, Issue 1, January-February 2020

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