Communication Challenges during Prehospital Handoffs: Perspectives of EMS Professionals on Barriers and Facilitators to Effective Patient Transitions

Authors: Sultan R. Alanazi, Mohammed S. Alshalawi, Bandar K. Albaqami

DOI: https://doi.org/10.5281/zenodo.14382447

Short DOI: https://doi.org/g8vbf5

Country: Saudi Arabia

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Abstract: Background: Effective communication during Emergency Medical Services (EMS) to Emergency Department (ED) handoffs is critical for patient safety and care continuity. However, communication challenges such as environmental distractions, lack of standardized protocols, and time constraints often compromise information transfer.
Objective: This study aimed to explore the experiences and perceptions of EMS and ED staff regarding handoff communication in a tertiary hospital setting, identifying barriers, facilitators, and potential improvements.
Methods: A qualitative phenomenological approach was used, involving semi-structured interviews and focus groups with 20 participants (10 EMS professionals and 10 ED staff). Data were analyzed using thematic analysis.
Findings: Three main themes emerged: (1) Barriers to effective communication, including environmental factors, inconsistent protocols, and time pressures; (2) Facilitators, such as structured tools (e.g., SBAR) and a collaborative mindset; and (3) Suggested improvements, including joint training, technology integration, and feedback mechanisms.
Conclusion: Addressing communication barriers through standardized tools, interprofessional training, and technology can enhance EMS-to-ED handoff practices, improving patient safety and outcomes. Future research should explore these interventions in diverse healthcare settings.

Keywords: EMS handoffs, ED communication, patient safety, structured communication tools, interprofessional collaboration, qualitative study

Paper Id: 231819

Published On: 2024-01-11

Published In: Volume 12, Issue 1, January-February 2024

Cite This: Communication Challenges during Prehospital Handoffs: Perspectives of EMS Professionals on Barriers and Facilitators to Effective Patient Transitions - Sultan R. Alanazi, Mohammed S. Alshalawi, Bandar K. Albaqami - IJIRMPS Volume 12, Issue 1, January-February 2024. DOI 10.5281/zenodo.14382447

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