Effectiveness of Change Advisory Board (CAB) in reviewing Software Change Requests in the Age of DevOps and AI

Authors: Jaya Sehgal

DOI: https://doi.org/10.5281/zenodo.14785885

Short DOI: https://doi.org/g83sxj

Country: USA

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Abstract: The Change Advisory Board (CAB) has been a cornerstone of IT Service Management (ITSM) that ensures governance and risk mitigation of software changes. However, the rapid adoption of DevOps practices, automation, and Artificial Intelligence (AI)-driven risk assessment has transformed software development and deployment lifecycles. This paper examines how CABs have evolved in reviewing software change requests over the last decade. The DevOps methodologies, such as Continuous Integration and Continuous Delivery (CI/CD), and the integration of AI to provide change failure probability present challenges and opportunities. This paper evaluates the effectiveness of CABs in balancing agility and stability, particularly in environments characterized by high-velocity deployments and automated decision-making. This paper also explores the diminishing role of CABs in IT organizations on the path of technology modernization in the context of DevOps and Artificial Intelli-gence (AI) and the challenges traditional CAB structures face in adapting to agile change management processes. The paper also presents ideas on redefining CAB roles and advancing change management processes to stay relevant. This study provides actionable insights for organizations aiming to modernize their governance frameworks while maintaining software quality and reliability in the age of DevOps and AI.

Keywords: Change Advisory Board, CAB, DevOps, AI, Artificial Intelligence, Technology Modernization, Change Management, Release Management, Risk Assessment, Agility, Technology Modernization

Paper Id: 232091

Published On: 2024-10-08

Published In: Volume 12, Issue 5, September-October 2024

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